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"Webex Calling" is a cloud-based Unified Communication Service marketed by Cisco that is used at CWRU to provide softphones for the University. Before a user's office number is migrated to Webex Calling, the number is most likely hosted in the tradition PBX system on campus called Cisco Unified Communications Manager. This article documents how to tell if your office number has been migrated to Webex Calling yet or not.
Find out if your office number has been migrated to Webex Calling yet or not
Calling from your office number
1) Call into the Webex Voicemail Portal at 216-754-1600
- If you are prompted to enter your voicemail passcode, then your office number has been migrated to Webex Calling.
- If you are prompted to enter your Voicemail ID, then your office number is still being hosted by on-campus PBX system (Cisco Unified Communications Manager)
2) Hang up
Calling from any phone
1) Call into the Webex Voicemail Portal at 216-754-1600
2) You should be prompted to enter your voicemail ID. If not, enter '*'.
3) Enter your 10 digits office number (e.g. 2163682323)
- If you are prompted to enter your voicemail passcode, then your office number has been migrated to Webex Calling.
- If the system responds with "This voicemail box cannot be found in the system...", then your office number is still being hosted by on-campus PBX system (Cisco Unified Communications Manager)
3) Hang up