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"Webex Calling" is a cloud-based Unified Communication Service marketed by Cisco that is used at CWRU to provide softphones for the University. This article documents the importance of E911 location and how your E911 location is updated.
About E911 Location
Enhanced 9111 (E911) is a system used to automatically provide caller's location to 911 dispatchers. Under the FCC regulations, the University must provide an accuracy location of the 911 caller to the police dispatch (PSAP).
Webex Calling E911 Service
E911 service is included in the Webex Calling. It is important to make sure your E911 location address is as accurate as possible. If you are located on the CWRU campus, your location is determined automatically by the Webex App assuming your computer's location service is configured correctly. If Webex app cannot determine your location (e.g. working from home), then you will be prompted to enter your location address.
E911 Service for Webex Mobile app
Webex mobile app for iOS and Android mobile devices with valid cellular service do not need a valid E911 address from Webex app. All 911 calls and location address are handle by the cell phone carrier.
Verifying and Configuring Webex App E911 Settings
Following are the expected behaviors in Webex app regarding to E911 settings:
- The first time you open Webex App, you may be presented with the "Emergency Calling Notification" dialog box. Please read the message carefully and click OK to continue.
- Be sure to enable Location Services for Webex App:
- For Windows:
- To turn on location services in Windows, go to Start > Settings > Privacy & security > Location and toggle the "Allow apps to access your location" switch to On
- For macOS:
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To enable Location Services on macOS, go to System Settings, navigate to Privacy & Security, and then click on Location Services, where you can toggle the feature on or off for Webex.
- If you are using Webex app on campus, your building location will be determined automatically. (make sure location services is enabled for Webex App.)
- If your location cannot be determined for some reason, you will be prompted to enter an address.
- In case of emergency, you can dial 911 using the Webex app, the police department (PSAP) will receive your location reported by Webex app and our E911 service provider.
- If you are using Webex app on campus, your building location is pre-determined by the network administrators (make sure location services is enabled for Webex App.)
- Once your location is confirmed, you will see a "checked mark" by the "E911 Settings"
- If you see a Red 'X' by E911 Settings, please review your E911 location.
Verifying your E911 Location Address
- You may dial 933 from your Webex App to listen and verify your E911 location information.