Download and Install OpenVPN Connect on Mobile Devices

CloudConnexa OpenVPN  for CWRU Students, Faculty, and Staff only

CloudConnexa (formerly OpenVPN Cloud)  provides remote users with secure VPN connections to the campus network via a SSL encrypted tunnel. OpenVPN Connect client software requires users to authenticate using Duo Two-Factor Authentication in order to establish a VPN connection to the University network. If you have not already enrolled in Duo Security, visit https://webapps.case.edu/duo/webauth.py.

CloudConnexa OpenVPN Connection Guide for Mobile

This guide walks you through downloading and installing the OpenVPN Connect App on Android and IOS/Apple operating system.If you have any issues, please contact the Helpdesk at 216-368-HELP for further assistance.

• Download OpenVPN Connect with App Store (Apple/IOS) or Play Store (Android)
• Opening OpenVPN Connect for the first time
• Connecting to the OpenVPN Connect app (OpenVPN Cloud)
• Disconnecting the OpenVPN Connect app (OpenVPN Cloud)
• Troubleshooting Tips

Download OpenVPN Connect with App Store (Apple/IOS) or Play Store (Android)

1. Download and Install the OpenvVPN Connect:
       

Opening OpenVPN Connect for the first time

Note:  When you open the "OpenVPN Connect" app for the first, you will be ask to import a OpenVPN profile

1. Open OpenVPN Connect App:
   1. You will be asked to allow notifications and agree with the EULA when opened for the first time. 
2. Getting connected:
   1. You will be asked to enter your Server or Cloud ID.
   2. You will type the URL: cwru.openvpn.com.      
3. Click Next then click Sign In on the pop-up window:
4. This will open your web browser and redirect you to the Microsoft website to complete the single sign-on process with your Case ID(e.g. abc123@case.edu), Passphrase and DUO Two-factor authentication:
5. After you authenticated successfully, choose the appropriate “Region” near your location on the next screen: (e.g. Columbus(OH) ) and click “Continue”)                                           

6. Allow your web browser to open the OpenVPN Connect app if needed.
7. After returning to the OpenVPN Connect app, click the “Confirm” button to confirm importing the OpenVPN profile.

Connecting the OpenVPN Connect App (OpenVPN Cloud)

1. Open OpenVPN Connect

2. Click the grey “toggle” button next to your OpenVPN profile

   

3. This will open your web browser and redirect you to the Microsoft website similar to below to complete the single sign-on process with your Case ID(e.g. abc123@case.edu), Passphrase and DUO Two-factor authentication: 

   

4. The "toggle" button becomes green when you have connected successfully.

   

Disconnecting the OpenVPN Connect App (OpenVPN Cloud)

1. Open OpenVPN Connect

2. Click the green “toggle” button next to your OpenVPN profile to disconnect:

   

3. The "toggle" button becomes grey when you have disconnected successfully:

Troubleshooting Tips

• Ensure your Internet connection is active.
• Verify you have correct network ID and password
• Restart OpenVPN Connect app and try again
• Remove and reimport OpenVPN profile

Need More Help?

Please contact UTech Help desk at help@case.edu or call 216-368-HELP for more assistance. You can also stop by the UTech Care Center located in the Lower Level of the Kelvin Smith Library at 11055 Euclid Ave, Cleveland, OH 44106.