"Your account does not allow editing on a Mac" Microsoft 365 issue

This page offers common steps to resolve the "your account does not allow editing on Mac" error

If you are on a Mac and you get the error "Your account does not allow editing on a Mac", you can try the following to resolve the issue:

1.  Ensure your Mac is running Mac OS 12 (Monterey) or newer.

2.  Sign out of Office and sign back in

1. Open an Office app, such as Word.
2. Select your name and profile picture or icon at the top.
3. Select Sign out.
4. Select Sign in.
5. Make sure you are signed in with your Work or School account, not your personal Microsoft account.
6. Try activating Microsoft 365 again.

3. Remove stored credentials on Keychain - sometimes cached credentials do not work when logging into Microsoft products on a Mac.  Either remove your cached credentials, or just manually type in your CWRU ID and Passphrase when logging into Office. 

4.  Remove Office license files: https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

5. Uninstall and reinstall Office:   

1. Uninstall Office: https://support.microsoft.com/en-us/office/lifecycle/officeinstall/uninstall-office-for-mac
2. Download in Install Office (Use the "You signed in with a Work or School account" instructions: https://support.microsoft.com/en-us/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac