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Sign into https://cxp-horizon-con.case.edu/admin/ with your Case credentials.
Here is the landing page.
Enter the user’s Case ID into the User Search bar in the top middle right and hit enter/return on your keyboard. The Case ID profile will show up, click it.
If TYPE column is DESKTOP, you are now seeing the user’s VDI session. Click the Computer Name link.
You are now in the VDI session information. Scroll down.
So here are four options. Click More. FIRST – try Logoff. SECOND – try the Restart button. THIRD – try Reset. If the user is online, wait for their response. If not, hit the refresh button at the top of the VDI session information screen in the upper right. It may take up to 2 minutes for a session to log off, restart, or reset.
The user should be able to log back in when no sessions are listed. Task complete.
If TYPE column is APPLICATION, you are now seeing the user’s streamed application session. Click the Computer Name link.
You are now in the streamed application session information.
Scroll down. Click More. There is only one option, Logoff. If the user is online, wait for their response. If not, hit the refresh button at the top of the VDI session information screen in the upper right. It may take up to 2 minutes for a session to log off.
The user should be able to log back in when no sessions are listed. Task complete.
