OpenVPN Connect Connection Guide for Windows and macOS

CloudConnexa OpenVPN  for CWRU Students, Faculty, and Staff only

CloudConnexa (formerly OpenVPN Cloud)  provides remote users with secure VPN connections to the campus network via a SSL encrypted tunnel. OpenVPN Connect client software requires users to authenticate using Duo Two-Factor Authentication in order to establish a VPN connection to the University network. If you have not already enrolled in Duo Security, visit https://webapps.case.edu/duo/webauth.py.

CloudConnexa OpenVPN Connection Guide for Windows and macOS

This guide walks you through downloading and installing the OpenVPN Connect client on Windows and macOS operating system. Depending on whether you have a University-managed device (managed) or not (unmanaged), please follow the appropriate instruction below to download and install the OpenVPN Connect client. If you have any issues, please contact the helpdesk at 368-HELP for further assistance.

• Download & Install OpenVPN Connect on university-managed device.
• Download & Install OpenVPN Connect on unmanaged device
• Opening OpenVPN Connect for the first time (Importing OpenVPN Profile)
• Establishing a Cloudconnexa (OpenVPN Cloud) connection
• Disconnecting Cloudconnexa (OpenVPN Cloud) connection
• Troubleshooting Tips

Download & Install OpenVPN Connect on university-managed device

Download OpenVPN Connect through Company Portal

1. Open Company Portal App:
   1. For Windows:
      1. Open the Start Menu and type "Company Portal"
   2. For macOS:
      1. In Finder, open the "Go" menu, and select "Applications"
      2. In the Applications folder, open "Company Portal"
2. Launch “Company Portal” app and then search for OpenVPN
3. Click the OpenVPN icon then click on Install on the next screen.
4. Skip to the “Opening OpenVPN Connect for the first time” section below

Download & Install OpenVPN Connect on unmanaged device

Download & Install OpenVPN Connect through a web browser

1. Open a web browser
2. Go to https://openvpn.net/client/
3. Verify the installer is for your operating system and click download.
4. Install the OpenVPN Connect VPN client using default settings.
   • For macOS: Choose appropriate processor during installation
     1. 
5. Open the “OpenVPN Connect” app
   1. For Windows:  Start Menu -> type OpenVPN Connect -> Select OpenVPN Connect to open
   2. For macOS:  In Finder, open Go menu; select Applications; In the Applications windows, double click OpenVPN Connect
6. Skip to the “Opening OpenVPN Connect for the first time” section below.

Opening OpenVPN Connect for the first time (Importing OpenVPN Profile)

1. Open OpenVPN Connect
2. Click Import Profile button
3. Retrieve OpenVPN Profile by entering the server URL
   • URL:     cwru.openvpn.com
4. Click Continue then click Sign In on the next screen
5. This will open your web browser and redirect you to the Microsoft website to complete
   the single sign-on process with your Case ID(e.g. abc123@case.edu), Passphrase and
   DUO Two-factor authentication.
6. After you authenticated successfully, choose the appropriate “Region” near your location
   on the next screen (e.g. Columbus(OH) ) and click “Continue”
7. Your web browser will re-open the OpenVPN Connect app.  (Allow your web browser to open the OpenVPN Connect app if needed.)
8. After returning to the OpenVPN Connect app, click the “Confirm” button to confirm
   importing the OpenVPN profile.

Establishing a Cloudconnexa (OpenVPN Cloud) connection

1. Open OpenVPN Connect app
2. Click the “Connect” button associated with your OpenVPN profile.
3. This will open your web browser and redirect you to the Microsoft website to complete
   the single sign-on process with your Case ID(e.g. abc123@case.edu), Passphrase and
   DUO Two-factor authentication. (Note: You may not be prompted to authenticate when
   the web browser opens if you were previously logged in within a few hours.)
4. When connected, the OpenVPN Connect client will show the appropriate status..

Disconnecting Cloudconnexa (OpenVPN Cloud) connection

1. Open OpenVPN Connect app
2. Click the “Disconnect” button to disconnect
3. If you see the “Ready to Connect” message, you have been disconnected.

Troubleshooting Tips

• Ensure your Internet connection is active.
• Verify you have correct network ID and password
• Restart OpenVPN Connect app and try again
• Remove and reimport OpenVPN profile

Need More Help?

Please contact UTech Help desk at help@case.edu or call 216-368-HELP for more assistance. You can also stop by the UTech Care Center located in the Lower Level of the Kelvin Smith Library at 11055 Euclid Ave, Cleveland, OH 44106.