Set up and configuration of the CWRU – Helpdesk Role
Navigate to https://intune.microsoft.com/#home:
Select Tenant administration from the far left-hand blade:
Select Roles on the middle blade:
Select CWRU – Helpdesk Role:
PLEASE NOTE: When creating a new role, select +Create from the top of the same screen.
Select Properties from the middle blade:
Select Edit to the right of Permissions:
Click on the arrows to show the configured settings:
PLEASE NOTE: Because this is a Helpdesk level role, there is very limited access. Generally, this role has view only access, where appropriate.