Service Catalog

Categories (9)

Administrative and Business

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, CWRU email and collaboration services (e.g., Google Docs), and media and audio/visual services. Looking for marketing and communications support for mass emails? Visit case.edu/umc.
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Desktop and Mobile Computing

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Information Security

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Infrastructure

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.
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IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
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Research Computing and Administrative Systems

Services supporting the institution’s research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.
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Teaching and Learning Technologies

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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School of Dental Medicine

Services specific to the School of Dental Medicine. All tickets submitted to the "Services" directly below go to the support staff serving the School of Dental Medicine.

ONLY USE THE "SERVICES" DIRECTLY BELOW / ON THE LEFT!

Do NOT use the "Popular Services", "My Recently Visited Services", or "Popular Tags" to submit a ticket for School of Dental Medicine support as those may not direct to the HIPAA compliant app or the Dental Medicine support staff.
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Services (5)

Account Activation issues

Please use this page to report issues related to activating your account.

Alumni Google Workspace Changes

This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.

General IT Help

Please use this public form if you have a general IT support or service question related to technology at CWRU.

Identity Verification

For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.

Passphrase Reset

If you are having issues resetting your passphrase and require a passphrase reset, please use this form.