My Recently Visited Services
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Request research data management planing and assistance for proposals and awards.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Issues and questions regarding LDAP services.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems (Rave, Spartan Safe, emergency speakers) and SafeRide.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Project portfolio management and related project management services.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Administration and maintenance of faculty administration, faculty search, review, promotion and tenure systems.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.
X-ray computer equipment support for the School of Dental Medicine.
Recording and tracking lab experiments, equipment, and specimens.
Access requests for computer systems in the School of Dental Medicine.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
For assistance with non-clinical software at the School of Dental Medicine.