My Recently Visited Services
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Support for questions and issues related to affiliate accounts at CWRU.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Access requests for computer systems in the School of Dental Medicine.
AStar System and Label Scanners used by the School of Dental Medicine.
Alumni portals and offerings that support university and college advancement and development.
Provides help with physical equipment (air, water, chair lighting, lights, suction, etc.) at the School of Dental Medicine.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account
Information and availaibility of services related to Single Sign On
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Recording, storing, editing, and publishing lectures.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Services and support related to the offering of online programs.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.
Recording and tracking lab experiments, equipment, and specimens.