My Recently Visited Services
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Systems used to secure and facilitate research funding and compliance.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for questions and issues related to affiliate accounts at CWRU.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
X-ray computer equipment support for the School of Dental Medicine.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
For assistance with non-clinical software at the School of Dental Medicine.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Enterprise-level strategy and planning.
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Access requests for computer systems in the School of Dental Medicine.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Issues and questions regarding LDAP services.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.