My Recently Visited Services
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Systems used to secure and facilitate research funding and compliance.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
X-ray computer equipment support for the School of Dental Medicine.
Quality Assurance Feedback Form for the School of Dental Medicine.
Access requests for computer systems in the School of Dental Medicine.
Recording and tracking lab experiments, equipment, and specimens.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.
Information and availaibility of services related to Single Sign On
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Support for questions and issues related to affiliate accounts at CWRU.
Request data for research purposes at the School of Dental Medicine.
Provides help with physical equipment (air, water, chair lighting, lights, suction, etc.) at the School of Dental Medicine.
Services and support related to the offering of online programs.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
For researching or implementing technology or equipment that is new to the School of Dental Medicine.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Services related to business process analysis or business requirement gathering.
AStar System and Label Scanners used by the School of Dental Medicine.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.