My Recently Visited Services
Information and availaibility of services related to Single Sign On
Issues and questions regarding LDAP services.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Provides help with physical equipment (air, water, chair lighting, lights, suction, etc.) at the School of Dental Medicine.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Quality Assurance Feedback Form for the School of Dental Medicine.
Access requests for computer systems in the School of Dental Medicine.
AStar System and Label Scanners used by the School of Dental Medicine.