My Recently Visited Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Consultation and integration services, when offered as a consolidated service.
Alumni portals and offerings that support university and college advancement and development.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Information and availaibility of services related to Single Sign On
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
University Technology offers many services and applications related to Generative AI.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
For assistance with non-clinical software at the School of Dental Medicine.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Access requests for computer systems in the School of Dental Medicine.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, and medical appointment scheduling.
Systems used to secure and facilitate research funding and compliance.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.