My Recently Visited Services
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Systems that control and monitor various energy, environmental and mechanical systems throughout a building.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
For assistance with non-clinical software at the School of Dental Medicine.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Services and support related to the offering of online programs.
Consultation and integration services, when offered as a consolidated service.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Includes enterprise mailing list management and digital signage in select campus buildings. One-way communications (email, text) to the entire campus or other defined groups—including large groups (>1,000) of current faculty, staff or students, as well as communications of any size to prospective students and alumni—should be handled via University Marketing and Communications. Submit a request or find more info at case.edu/umc.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Project portfolio management and related project management services.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.