My Recently Visited Services

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.


Project portfolio management and related project management services.


Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.


Please use this page to report issues related to activating your account.


Support for assessing learning outcomes and learning analytics.


Access requests for computer systems in the School of Dental Medicine.


Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.


Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.


If you are having issues resetting your passphrase and require a passphrase reset, please use this form.


Request data for research purposes at the School of Dental Medicine.


Consultation and integration services, when offered as a consolidated service.


Please use this public form if you have a general IT support or service question related to technology at CWRU.


Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.


Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.


Services related to business process analysis or business requirement gathering.


Information about CWRU Network ID.


Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.


Recording, storing, editing, and publishing lectures.


For researching or implementing technology that is new to the School of Dental Medicine.


Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, and medical appointment scheduling.


The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.


Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.


Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.


Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.