My Recently Visited Services

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.


For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.


Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.


Systems that control and monitor various energy, environmental and mechanical systems throughout a building.


Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.


This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.


Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.


Please use this public form if you have a general IT support or service question related to technology at CWRU.


Athletics administration, recruiting, procurement, and ticketing systems.


If you are having issues resetting your passphrase and require a passphrase reset, please use this form.


Please use this page to report issues related to activating your account.


Access requests for computer systems in the School of Dental Medicine.


Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.


Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.


Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.


Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.


Computer hardware (purchasing/repair and related peripherals) support for the School of Dental Medicine.


Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.


Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.


The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.


For assistance with non-clinical software at the School of Dental Medicine.


Support for questions and issues related to affiliate accounts at CWRU.


Consultation and integration services, when offered as a consolidated service.


Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.


AStar System and Label Scanners used by the School of Dental Medicine.