My Recently Visited Services
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Recording and tracking lab experiments, equipment, and specimens.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
AStar System and Label Scanners used by the School of Dental Medicine.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Systems that control and monitor various energy, environmental, and mechanical systems throughout campus buildings.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Support for questions and issues related to affiliate accounts at CWRU.
Alumni portals and offerings that support university and college advancement and development.
Issues and questions regarding LDAP services.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Provides help with physical equipment (air, water, chair lighting, lights, suction, etc.) at the School of Dental Medicine.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Information and availaibility of services related to Single Sign On
Services related to business process analysis or business requirement gathering.
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Enterprise-level strategy and planning.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.