My Recently Visited Services
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, and medical appointment scheduling.
Services related to business process analysis or business requirement gathering.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Recording and tracking lab experiments, equipment, and specimens.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
University Technology offers many services and applications related to Generative AI.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
Issues and questions regarding LDAP services.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Information and availaibility of services related to Single Sign On
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Systems that control and monitor various energy, environmental and mechanical systems throughout a building.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems (Rave, Spartan Safe, emergency speakers) and SafeRide.