My Recently Visited Services
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Information and availaibility of services related to Single Sign On
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for questions and issues related to affiliate accounts at CWRU.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Services related to business process analysis or business requirement gathering.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Issues and questions regarding LDAP services.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Access requests for computer systems in the School of Dental Medicine.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.