My Recently Visited Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Support for questions and issues related to affiliate accounts at CWRU.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Alumni portals and offerings that support university and college advancement and development.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
For assistance with non-clinical software at the School of Dental Medicine.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
AStar System and Label Scanners used by the School of Dental Medicine.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Access requests for computer systems in the School of Dental Medicine.