My Recently Visited Services
Systems used to secure and facilitate research funding and compliance.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Alumni portals and offerings that support university and college advancement and development.
Support for questions and issues related to affiliate accounts at CWRU.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.
Includes enterprise mailing list management and digital signage in select campus buildings. One-way communications (email, text) to the entire campus or other defined groups—including large groups (>1,000) of current faculty, staff or students, as well as communications of any size to prospective students and alumni—should be handled via University Marketing and Communications. Submit a request or find more info at case.edu/umc.
Enterprise-level strategy and planning.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, and medical appointment scheduling.
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Monitoring of IT services, including the underpinning technologies.
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
AStar System and Label Scanners used by the School of Dental Medicine.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Support for assessing learning outcomes and learning analytics.