My Recently Visited Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
Information and availaibility of services related to Single Sign On
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Includes enterprise mailing list management and digital signage in select campus buildings. One-way communications (email, text) to the entire campus or other defined groups—including large groups (>1,000) of current faculty, staff or students, as well as communications of any size to prospective students and alumni—should be handled via University Marketing and Communications. Submit a request or find more info at case.edu/umc.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Alumni portals and offerings that support university and college advancement and development.
Project portfolio management and related project management services.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Support for questions and issues related to affiliate accounts at CWRU.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Systems that control and monitor various energy, environmental, and mechanical systems throughout campus buildings.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
For assistance with non-clinical software at the School of Dental Medicine.