My Recently Visited Services
Request data for research purposes at the School of Dental Medicine.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Administration and maintenance of faculty administration, faculty search, review, promotion and tenure systems.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
For assistance with non-clinical software at the School of Dental Medicine.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Information and availaibility of services related to Single Sign On
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
X-ray computer equipment support for the School of Dental Medicine.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Support for questions and issues related to affiliate accounts at CWRU.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Request research data management planing and assistance for proposals and awards.
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.
Project portfolio management and related project management services.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.