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Services or Offerings?
Academic Technology and Support
  1. Services
  2. Teaching and Learning Technologies
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Account Activation issues
  1. Services
  2. None
Please use this page to report issues related to activating your account.
Active Directory (AD) Administration
  1. Services
  2. Information Security
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Affiliate Accounts
  1. Services
  2. Information Security
Support for questions and issues related to affiliate accounts at CWRU.
Alumni and Advancement
  1. Services
  2. Administrative and Business
Alumni portals and offerings that support university and college advancement and development.
Alumni Google Workspace Changes
  1. Services
  2. None
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Artificial Intelligence (AI)
  1. Services
  2. IT Professional Services
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Assessment Systems and Learning Analytics
  1. Services
  2. Teaching and Learning Technologies
Support for assessing learning outcomes and learning analytics.
Athletics
  1. Services
  2. Administrative and Business
Athletics administration, recruiting, procurement, and ticketing systems.
Auxiliary Systems
  1. Services
  2. Administrative and Business
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Building Control & Management Systems
  1. Services
  2. Administrative and Business
Systems that control and monitor various energy, environmental and mechanical systems throughout a building.
Business Capability and Process Automation
  1. Services
  2. Administrative and Business
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Business Continuity and Disaster Recovery
  1. Services
  2. Infrastructure
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Conferencing and Telephones
  1. Services
  2. Communication and Collaboration
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Continuous Improvement and Innovation
  1. Services
  2. IT Professional Services
Services related to business process analysis or business requirement gathering.