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Services or Offerings?
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

Please use this page to report issues related to activating your account.

Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support

Support for questions and issues related to affiliate accounts at CWRU.

Alumni portals and offerings that support university and college advancement and development.

This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.

University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.

Support for assessing learning outcomes and learning analytics.

Athletics administration, recruiting, procurement, and ticketing systems.

Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.

Systems that control and monitor various energy, environmental and mechanical systems throughout a building.

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Services related to business process analysis or business requirement gathering.