Knowledge Base

Categories (9)

Network ID (NetID), Passphrase / Password, Affiliate ID, Identity Management (IdM), Single Sign-on (SSO), LDAP, AD

PeopleSoft Applications (FIN, HCM, SIS), Data Lake, OnBase, Salesforce

Wired, Wireless, VPN, Gaming, Faceplate, Firewall, Telephone, VOIP, Zoom, Fax

Google Applications: Mail, Groups, Drive, Calendar, etc.
Microsoft 365 / Office 365, Web Content, CWRU Info

Computers, Devices, Printing, Servers, Backups, File Shares, Software Center, Video Production, TECs, Applications / Services

Multifactor Authentication (MFA), Duo, Spam / Phishing, Spyware / Malware, Rave

SPARTA, Secure Research Environment (SRE), Research Computing, High Performance Computing (HPC)

Canvas, Turnitin, Echo360, Qualtrics, Active Learning Classroom

Articles (5)

Pinned Article Introductory TeamDynamix How-To videos

These videos provide a brief introduction on how to do some common items in TeamDynamix.

Pinned Article New to CWRU - Connecting to CaseWireless

When first arriving on campus some CWRU students, faculty or staff may be unable to connect their devices to the CareWireless network, which requires users to login with their university account. However they are able to connect to CaseGuest, the wireless network available to any visitors on campus. It's recommended for everyone with a valid university account to use CaseWireless because it is a more secure network.

Pinned Article New to CWRU - Quick Guide

This article is a quick guide for commonly used technology services at CWRU.

UTech Care Center at KSL

The UTech C.A.R.E. Center @ KSL (Kelvin Smith Library) offers walk-up technical support to members of the university community. Visitors may ask questions, receive consultation or check-in machines for repair by our on-site team.

Visit the Ingenuity Bar for quick evaluation of incident or service requests. An analyst will assess the situation and give you feedback on the steps necessary to correct the issue.