Webex Calling is the next generation cloud-based Voice over IP Communication Services at CWRU. Webex Calling allows you to replace your desk phone with a single application that can be installed in your PC or mobile devices. It provides greater flexibility by allowing users to make and receive calls from any location using his/her CWRU phone number, whether on or off campus.
You may access your CWRU voicemail account on- or off-campus from any telephone, or using the internet.
Please use this article and attachments to download resources related to voicemail.
When arriving on campus follow the directions below to successfully connect to CaseWireless.
CWRU is a member eduroam, a secure, world-wide access service that allows students, researchers and staff from participating institutions to obtain wireless Internet connectivity when visiting other participating institutions. The CWRU eduroam network authenticates users using their home institution's network credentials.
CWRU is a member eduroam, a secure, world-wide access service that allows students, researchers and staff from participating institutions to obtain wireless Internet connectivity when visiting other participating institutions. The CWRU eduroam network authenticates users using their home institution's network credentials.
The data and voice network is brought to your office, residence hall or classroom by fiber optic and Ethernet cables, much like the way electricity travels through electrical wires to your outlets. The outlets for the network and telephone system are called faceplates. Each and every faceplate on campus has a unique number to identify it.
Instructions on how to send a fax as well as instructions on how to receive a fax.
Case Western Reserve University provides remote users with secure access to the network over the VPN client. VPN is a point-to-point connection between a personal computer and CWRU servers. Users must first download the VPN client for their respective operating system
Automatically forward all incoming calls from your CWRU phone using the buttons on the phone or the web interface.
Students are welcome to bring their gaming consoles to campus and use the CWRU network for connecting and playing multi-user online games. Gaming consoles that utilize the wired network must be registered. Use the registration form link below.
Case Western Reserve University provides remote users with secure access to the network over the VPN client. VPN is a point-to-point connection between a personal computer and CWRU servers. Users must first download the VPN client for their respective operating system
What is a MAC address, and how to locate it on your device.
Case Western Reserve has negotiated significant discounts for faculty, staff and students on devices and service plans with AT&T. Mobile phones and service plans can be purchased for business or personal use. Please consult with your department regarding its policy for university-provided cell phones.
Network registration verifies your device as a member of the CWRU network.
Registration allows UTech to contact and assist owners of devices if their machines become infected with a virus or are otherwise damaging to the network. Device registration also enhances personal security and deters unauthorized network traffic.
You may set or reset your voicemail PIN at any time from the Voicemail Web Inbox (um.case.edu).
Certain machines need to have their IP Address remain static or unchanged for particular uses. These computers, typically servers, can obtain a Static IP Address upon request.
Note that Static IP Addresses are assigned by building, so if you request a static IP Address and then move to a different building, your computer will no longer work on the CWRU network. You will need to release and re-request the static IP Address.
Telephone billing for Voice over Internet Protocol (VoIP) phones and department-paid mobile phones are administered through the Pinnacle Phone Billing system. Department representatives can access billing information by clicking here for Pinnacle Phone Billing.
Please use the attached guides for various Cisco IP phone models.
Case Western Reserve University's voicemail service is Cisco Unity Connection. Cisco Unity Connection archives your voice messages and delivers copies (as an audio file attachment) to your CWRU email account.
"Webex Calling" is a cloud-based Unified Communication Service marketed by Cisco that is used at CWRU to provide softphones for the university. This article documents what to do after your office number was migrated to Webex Caling
WiFi calling is a carrier-dependent feature that enables text and calling services over WiFi. This feature is available on most current smartphone models. If you frequently experience weak cellular coverage, we recommend enabling WiFi Calling as a way to improve service.
The CWRU wired network operates at speeds up to 1 Gigabyte per second. It consists of both fiber optic and Category 5 Ethernet ports for both data and voice. The network is available to the faculty, staff and students through the use of the ports on distributed faceplates.
The CWRU wireless network is found in every building and many outdoor locations throughout campus.
To access the secure wireless network, enable your wireless network card and connect to CaseWireless. You will be prompted to enter your CWRU Network ID and password for access.
Zoom unifies cloud video conferencing, online meetings, group messaging and a software-defined conference room solution into one, easy-to-use platform.
This article provides some Zoom best practices.
Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host or co-host can choose to split the participants of the meeting into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions as they please. The host or co-host can switch between sessions at any time.
This article highlights how to host a meeting in Zoom.
This article highlights joining a Zoom meeting.
In order to control storage costs in Zoom, cloud recordings are retained for 150 days in the Zoom web portal. 150 days after a recording is made in Zoom, it will be sent to Zoom’s recording trash for 30 days and then deleted permanently.
Zoom offers the ability to have another person schedule your Zoom meetings for you. For example this allows a Dean to grant their department assistant the ability to set up Zoom meetings in the Dean's name. It will appears as though the Dean created the meeting.
Cases of "Zoombombing" have started to hit Case Western Reserve University meetings, including classes. Zoombombing is when a malicious individual finds an open Zoom meeting link and enters the meeting to disrupt it verbally or by sharing inappropriate material.
Toll-free and Call Out/Call Me minutes used in Zoom meetings are billed back to the university. Because of this the default settings is to not display toll-free phone numbers.
Videos created during a Zoom event can be easily trimmed to remove before and after meeting conversations. They can then be shared through Zoom Cloud, Google Drive or Echo360.
Check for updates to your Zoom client on a regular basis to receive new features as well as applying bug fixes. We recommend once a week.
Welcome to Case Western Reserve’s Zoom service. As you start to use Zoom, we want you to be aware of important security concerns and your responsibilities as a Zoom meeting host.
Zoom offers training through their YouTube channel.
Create and start Zoom meetings from your Google Calendar.
Zoom Rooms is a software-based room system that provides an integrated experience for audio conferencing, wireless screen sharing and video conferencing. Zoom Rooms can be used for room only attendees or remote attendees joining from another room, from their desktop, or from their mobile device. These systems are located in various meeting rooms on campus.
This article highlights details about Zoom webinars.