SMS Texting using Webex App

"Webex Calling" is a cloud-based Unified Communication Service from Cisco that provides softphone calling technology for CWRU phone users.  This article documents the installation and set up for SMS Texting using the Webex Calling app.  NOTE:  "SMS Texting" is an add on subscription ($6/month) to your Webex Calling account.

About Webex Messaging

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Webex Messaging is an instant message feature available in the Webex app and is found under the "Messaging" tab.  Similar to Google Chat, you can start a conversation with other Webex users.  Webex messaging refers to each conversation as a "space".

Note:  Please verify your message recipient has been provisioned with Webex Calling and using Webex Messaging.  Otherwise, you may not receive any response because your recipient is not using the Webex messaging feature.

 

About SMS Texting using Webex App

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You can send and receive SMS messages using your Webex Calling CWRU phone number to your cell phone recipient.  A third-party add on tool creates a new conversation ('Space') in Webex Messaging between your office phone number and your cell phone recipient.  All SMS messages remain inside the Webex app.

 

SMS Texting using Webex App Requirements

  • The user must be a valid Webex Calling user and provisioned with a valid CWRU office phone number. (need to migrate to Webex Calling?)
  • User submits a request to add the SMS Texting service to their office number (the service fee is $6 per month).

 

Initial Setup for SMS Texting using Webex App

  1. Verify that you have a working Webex desktop app provisioned with a valid CWRU phone number
  2. Verify that the SMS Texting service has been added to your phone number
  3. Install "Enterprise Text Messaging" Bot
    1. In Webex app, select "...more" -> App HubUploaded Image (Thumbnail)
    2. In the search box, search for "Enterprise Text Messaging" and select the resultUploaded Image (Thumbnail)
    3. Select "Add Bot" and "Message bot directly"Uploaded Image (Thumbnail)
    4. Under Messaging tab, verify a space named "Enterprise Text Messaging- BusinessMessagingBot" has been createdUploaded Image (Thumbnail)

 

 

Basic operations (under Messaging tab):

  1. Start an SMS conversation with a new cell phone recipient
    1. Select "Enterprise Text Messaging- BusinessMessagingBot" space
    2. Type "sms [phone#] <messages>" and hit Enter.  (e.g. sms 2167981313 How are you? )
    3. Verify a new space is created. (e.g.  216798131@sms)
    4. Select the space and continue the conversation
  2. Continue an SMS conversation with an existing cell phone recipient
    1. Select the space (e.g. 216798131@sms) and continue the conversation
  3. Receiving an SMS message from a cell phone recipient
    1. A new space (<phone#>@sms) will be created automatically from a new sender
    2. Select the space and continue the conversation
    3. Space name will be bold faced if it contains unread message
  4. Delete an SMS conversion
    1. Right click on the space name
    2. Select Leave
  5. Renaming a Space
    1. Right click on the space name
    2. Select Edit Space Information
    3. Enter new Space name
    4. Click Save
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