What to do after your office number is migrated to Webex Calling?

"Webex Calling" is a cloud-based Unified Communication Service marketed by Cisco that is used at CWRU to provide softphones for the University.  This article documents what to do after your office number is migrated to Webex Calling.

Webex Calling (Softphone) FAQ

 

Configure and Review Basic Settings for Webex Calling (Softphone)

  1. Visit the Webex User Hub at  https://user.webex.com

    1. Login via Single Sign-on (SSO) using your network ID (e.g. abc123@case.edu). 
    2. Respond to DUO Push notification if needed.

  2. Establish your Webex Voicemail PIN

    1. Sign in to User Hub, then click Settings > Calling > Voicemail
    2. Select "Reset voicemail PIN" button under "Voicemail PIN" section
    3. Enter and confirm your new voicemail PIN.
    4. Select "Save" to finish.
    5. Uploaded Image (Thumbnail)

  3. Record your name for your voicemail box

    1. Webex Calling recommends user to record their name at the very minimal in order to have a functional voicemail box.
    2. Dial 216-754-1600 from any devices (e.g webex app or mobile device).
    3. If you are dialing from your office number, you will be prompted to enter your PIN.
      1. If you are dialing from a non-campus number, you will be prompted to enter your Voicemail ID and PIN.  Your Voicemail ID is the full 11 digits of your number (e.g. 12163681082)
    4. If this is the first time you calling into the voicemail box, you will be prompted to record your name.  You will be given a chance to review your recording before accepting it.

  4. Managing the Call Settings in the Webex User Hub

    1. Select "Settings" tab on the left
    2. Select "Calling" on top
    3. Call Settings
      1. You can configure any advanced call features in this section such as call forwarding, do-not-disturb and call blocking.
    4. Schedule
      1. Create schedules to apply specific call settings at different times of the day or days of the week. Once your schedules are created, you can select to apply those schedules to your selective call settings such as simultaneous ring, sequential ring, and priority alerts. You can create schedules in Calling User Portal or User Hub.
    5. Voicemail
      1. You can listen and manage your voicemail messages and settings under this section.
    6. Contacts
      1. Managing a set of contact list to be use within Webex User Hub.  Not Recommended.

 

Getting around the Webex App (desktop version)

  1. Open the Webex App (Webex Installation Instruction).

    1. Login via Single Sign-on (SSO) using your network ID (e.g. abc123@case.edu). 
    2. Respond to DUO Push notification if needed.
    3. It is not recommended to log into the Webex app until your Webex Migration is completed.

  2. Review the "Emergency Calling Notification" message and click "OK".

    Uploaded Image (Thumbnail)

  3. About Emergency 911 (E911) Location:

    1. In case of emergency, you can dial 911 using the Webex app, the police department (PSAP) will receive your location reported by Webex app and our E911 service provider.
    2. If you are using Webex app on campus, your building location is pre-determined by the network administrators (make sure location services is enabled for Webex App.)
    3. If the Webex app cannot determine your location, you will be prompted to enter one.  You can also save the address so that you can re-use it next time.Uploaded Image (Thumbnail)Uploaded Image (Thumbnail)
    4. Once your location is confirmed, you will see a green check by the "E911 Settings"Uploaded Image (Thumbnail)
    5. If you see a red 'X' by E911 Settings, please review your E911 location.

  4. Review Webex App settings:

    1. Click on the profile picture on top left.  (Profile picture is the picture your initial by default.)
    2. Select "Settings" > "General"
      1. Check the check box for "Start Webex when my computer starts" if you want Webex to start automatically when you log into your computer.  Otherwise, leave it un-check.
      2. Under "Landing Screen", select "Calling" from the pull down menu.
    3. Close the "Settings" window.

  5. Review the different sections on the left side of the Webex App (Calling and Voicemail will be most useful):

    1. Calling
      1. Middle panel is your call history panel.
      2. Uploaded Image (Thumbnail)The Dialpad icon on the top right of the Call History panel will bring up the Dialpad on the right panel Uploaded Image (Thumbnail)
    2. Voicemail
      1. You can manage your voicemail messages in the middle panel.
      2. Uploaded Image (Thumbnail)About the Greetings:
        1. Webex Voicemail provides you with a default Busy Greeting and a No-Answer Greeting.
        2. It is recommended to at least record your name for your voicemail box.
      3. Recording your name
        1. Dial 754-1600.
        2. Enter your voicemail PIN
        3. You will be prompted to record your name.  Following the instruction to record your name.

  6.  Test calls

    1. You are now ready to use Webex Calling (softphone) service.
    2. It is recommended to do a few test calls and getting familiar with Webex Calling.

  7. If you need further assistance, please contact the helpdesk at 368-HELP.

 

 

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