Below are instructions on how to send a fax as well as instructions on how to receive a fax.

Responsible Group(s)

• Fax Server

Issues/Questions

How To Send a Fax via Email

• Requirements:
  • Faxes must be sent from your abc123@case.edu or first.last@case.edu email address. Aliases are not recognized.
  • You must have a primary classification of FACULTY or STAFF in the university directory.
• Create a new email message and address it to:   <fax number>@fax.case.edu
  • The fax number must be either be a 7-digit number in the 216 area code or a 10-digit domestic number
  • International faxing is not currently available
• Attach a document or documents to be faxed. The server supports the following formats:
  • Microsoft Word, Excel, and PowerPoint Documents
  • GIF, JPEG, PNG, TIFF and Bitmap Images
  • HTML Files
  • PDF and PostScript Files
  • Text Files
• A cover page will be automatically included on the fax. To include text on the cover page, enter that text as the body of the email message.
• Press SEND.
• You will receive a response from the Fax server indicating the success or failure, usually within a few minutes.

How To Send a Fax via Web

• Requirements:
  • You must have a primary classification of FACULTY or STAFF in the university directory.
  • You must have an active Active Directory user account.
• Visit fax.case.edu
  • If prompted by your browser, enter your CWRU network ID and password.
  • Your browser may be able to log in automatically if you add fax.case.edu to your Intranet sites.
• Click the blue "Compose Fax" button in the upper-left corner of the screen.
• Complete the items on the Compose tab:
  • The phone number must be either be a 7-digit number in the 216 area code or a 10-digit domestic number
  • Name and company are optional
  • Subject and comments will appear on the cover page
  • Attach a document or documents to be faxed
• Optional: Customize your information in the Sender and Company Information tab.
• Optional: Customize sending parameters on the Options tab.
• Press Submit.
• You will receive a response from the Fax server indicating the success or failure, usually within a few minutes.
• You can view your outbound faxes sent on the website or via email for up to 60 days after they are sent.

How to Receive a Personal Fax

• Requirements:
  • You must have a primary classification of FACULTY or STAFF in the university directory.
  • The sender must be able to specify a "fax mailbox" when sending their fax.
    • The method of specifying that mailbox number is specific to the sender's fax environment
    • We are unable to support issues specifying a fax mailbox for off-campus senders, they should contact their local support resources
• The fax number is 216/368-2409 and your personal routing number is your seven-digit employee ID number, such as 1009999.
  • Senders dialing manually would dial 2163682409, wait for the voice prompt, and then dial your routing number.
  • Senders with automated dialing specify both at once, with a pause indicator between them, such as 2163682409p100999.
    • The following are common characters used to indicate a pause:  , (comma)  p (letter p)  # (hashtag).
    • We are unable to support issues specifying the fax mailbox for off-campus senders, they should contact their local support resources
  • Some sending devices may prompt for these two values separately.
• Any fax received will be delivered to your abc123@case.edu email address as a PDF attachment.
• You can also view these received faxes for up to 60 days at fax.case.edu.

The XMedius Mobile App

• We are not licensed to use the XMedius Mobile app for iOS or Android