Webex Calling - Reset Voicemail PIN

"Webex Calling" is a cloud-based Unified Communication Service marketed by Cisco that is used at CWRU to provide softphones for the University.  This article documents how to reset your Webex Calling Voicemail PIN. 

When you calling into the webex voicemail portal (216-754-1600), you have three attempts to enter your voicemail PIN correctly.  After the three failed attempts, your voicemail account will be in a locked out state.  You will have to reset your voicemail PIN in order to regain access to your voicemail account.

 

Set or reset your voicemail PIN (more info)

Note:  This method only applies to personal office number.  If you are trying to reset the voicemail PIN
for a shared line or department number, please do so via the Webex Voicemail Portal method.

2)  Navigate to Settings > Calling > Voicemail
3)  Go to Voicemail PIN section and then click Reset voicemail PIN.
4)  Enter your New Voicemail PIN within the following requirements.
  •     Must be at least six digits long. Numbers only.
  •     Must not be any of your previous ten PINs
  •     Must not be the reverse order of your old PIN.
  •     Must not match the numeric representation of your first or last name.
  •     Must not contain your phone number or extension number.
  •     Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
  •     Must not be a numerical sequence (for example, 012345 or 987654).
  •     Must not contain numbers that are dialed in a straight line on the keypad.

5)  Reenter your PIN in Confirm Voicemail PIN and click Submit.

 

Set or reset your voicemail PIN by calling into the Webex Voicemail Portal

Note: If you forgot the voicemail PIN for a shared line or department number, you must submit a helpdesk ticket to have VoIP admin assign a temporary PIN.

  1. Dial the 216-754-1600
  2. Perform one of the following actions when prompted:
    1. If it prompts you for the voicemail ID, enter your 10 digits phone number (e.g. 2163683456) and then your passcode.
    2. If needed, press the '*' key to enter a different voicemail ID.
    3. If it prompts you for the passcode, enter your voicemail PIN (or temporary PIN if you are trying to reset it).
  3. Perform one of the following actions:
    1. If you are trying to reset your forgotten PIN, you will be prompted to create a new PIN.
    2. If you are trying to change an existing PIN,  press 8.
      • Follow the prompt to change your voicemail PIN.
  • Voicemail PIN requirements.
    • Must be at least six digits long. Numbers only.
    • Must not be any of your previous ten PINs
    • Must not be the reverse order of your old PIN.
    • Must not match the numeric representation of your first or last name.
    • Must not contain your phone number or extension number.
    • Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
    • Must not be a numerical sequence (for example, 012345 or 987654).
    • Must not contain numbers that are dialed in a straight line on the keypad.
 
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