Duo Security - Enrolling Devices

Enroll an Authentication Device in DUO Security

CWRU Duo supports a range of electronic devices including:

  • iOS smartphones and tablets
  • Android smartphones and tablets
  • Basic cell phones with and without text message/SMS capabilities
  • Landlines
  • Duo tokens and other hardware tokens
  • Security keys (e.g. FIDO2, WebAuthn, YubiKey)

Enroll a Smartphone

Add a phone number to your Duo profile, Install Duo Mobile application

  1. Open the Duo Security self-enrollment page using a laptop or desktop computer.
  2. When prompted, type in your CWRU network ID and password.
  3. Click Start Setup.
  4. Choose "Mobile phone" as your device type and click Continue.
  5. Type your 10 digit phone number and choose the country associated with it. Use number of the smartphone you'll have with you when you're logging in.
  6. Double-check your phone number and then select the box marked "(###) ###-#### is the correct phone number". Click Continue.
  7. Choose your operating system (e.g., iOS, Android, Blackberry) and click Continue.
  8. Search for "Duo Mobile" in your smartphone's application store and then install it.
  9. Return to your computer. Choose "I have Duo Mobile installed" and click Continue.
    NOTE: If you do not complete the Activate steps, enrollment will fail.

Activate Duo Mobile

  1. On your mobile phone, open the Duo Mobile application and tap + or Add account. Then tap Scan Barcode.

    NOTE: Use a large monitor or laptop to complete these steps.

  2. Hold your phone up to your computer screen to scan the barcode.
  3. An account named "Case Western Reserve University" appears on your smartphone.
  4. A “Device successfully enrolled” message is displayed and the phone number of the registered device is indicated on your computer.
  5. Your smartphone is now enrolled and can be used in the authentication process.
  6. If you want to register other devices, click Enroll another device. Otherwise, click I’m done enrolling devices.

 

Enroll a Tablet

Add a phone number to your Duo profile, Install Duo Mobile application

  1. Open the Duo Security self-enrollment page using a laptop or desktop computer.
  2. When prompted, type in your CWRU network ID and password.
  3. Click Start Setup.
  4. Choose "Tablet" as your device type and click Continue.
  5. Choose your operating system (e.g., iOS, Android) and click Continue.
  6. Search for "Duo Mobile" in your tablet's application store and then install it.
  7. Return to your computer. Choose "I have Duo Mobile installed" and click Continue.

Activate Duo Mobile

  1. On your tablet, open Duo Mobile.
  2. Tap +.
  3. Tap Scan Barcode.
  4. Hold the tablet up to your computer screen to scan the barcode.
  5. After an account named "Case Western Reserve University" appears on your tablet, click Continue.
  6. A “Device successfully enrolled” message is displayed on your computer.
  7. Your tablet is now enrolled and can be used in the authentication process.
  8. If you want to register other devices, click Enroll another device. Otherwise, click I’m done enrolling devices.

 

Enroll a Duo Token

  • All CWRU employees and students can request one Duo token for free by contacting the UTech Service Desk. This is an alternative to using your phone, tablet or the Duo Mobile app. It will generate a passcode that you can enter when you need to complete the two-factor authentication process. The UTech Service Desk will assign you a Duo token and enroll it under your account. Once a token has been assigned to you, you can pick it up from the [U]Tech CARE Center in the Kelvin Smith Library. You can then use the Duo token to generate secure passcodes.
    Example of a Duo Hardware Token, which is a small device that fits on a keychain.
  • Purchasing a Duo token: The first Duo token for users is free. If you have lost your token, replacement Duo tokens can be purchased from the [U]Tech CARE Center. Faculty and staff should request a token and charge the cost to their department’s OPR code when they pick it up (Note: the UTech Service Desk and [U]Tech CARE Center cannot look up OPR codes--this must be presented by the user at time of pick up). Students should contact the UTech Service Desk for further instruction.

 

Enroll a Basic Mobile Phone

  1. Open the Duo Security self-enrollment page using a laptop or desktop computer.
  2. When prompted, type in your CWRU network ID and password.
  3. Click Start Setup.
  4. Choose "Mobile phone" as your device type and click Continue.
  5. Type your 10 digit phone number and choose the country associated with it. Use number of the telephone you'll answer when logging in.
  6. Double-check your phone number and then select the box marked "(###) ###-#### is the correct phone number". Click Continue.
  7. Choose phone operating system, "Other" and then click Continue.
  8. A “Device successfully enrolled” message is displayed and the phone number of the registered device is indicated on your computer.
  9. Your phone is now enrolled and can be used in the authentication process.
  10. If you want to register other devices, click Enroll another device. Otherwise, click I’m done enrolling devices.

 

Enroll a Landline

  1. Open the Duo Security self-enrollment page using a laptop or desktop computer.
  2. When prompted, type in your CWRU network ID and password.
  3. Click Start Setup.
  4. Choose "Landline" as your device type and click Continue.
  5. Type your 10 digit phone number and choose the country associated with it. Use number of the telephone you'll answer when logging in.
  6. Double-check your phone number and then select the box marked "(###) ###-#### is the correct phone number". Click Continue.
  7. A “Device successfully enrolled” message is displayed and the phone number of the registered device is indicated on your computer.
  8. Your phone is now enrolled and can be used in the authentication process.
  9. If you want to register other devices, click Enroll another device. Otherwise, click I’m done enrolling devices.

 

Enroll a YubiKey / U2F Token

  1. Open the Duo Security self-enrollment page using a laptop or desktop computer.
  2. When prompted, type in your CWRU network ID and password.
  3. Click Start Setup.
  4. Choose "Security key" as your device type and click Continue.
  5. A pop-up window will prompt you to insert your security key in your computer. Make sure you have pop-up windows allowed.
  6. Follow the on-screen instructions to tap to enroll your security key. You may need to tap the key multiple times in order for it to sync.
  7. You'll see whether the security key identification was successful or not.
Duo Two Factor Authentication Support Print Article

Related Services / Offerings (1)

Duo Two Factor Authentication
Two-factor authentication is available for active faculty, staff and students at Single Sign-on, and is required for various university systems log-ins. Two-factor authentication protects users from unauthorized access to CWRU accounts, in the event that a password is compromised.