Popular Services

Please use this public form if you have a general IT support or service question related to technology at CWRU.


Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.


Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.


The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).


The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.


Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.


The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.

The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.


Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.


Information and availaibility of services related to Single Sign On


Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account


Please use this page to report issues related to activating your account.


Access requests for computer systems in the School of Dental Medicine.


Support for questions and issues related to affiliate accounts at CWRU.


Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.


Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.


Computer hardware (purchasing/repair and related peripherals) support for the School of Dental Medicine.


Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.


Information about CWRU Network ID.


Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.


Alumni portals and offerings that support university and college advancement and development.


Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.


Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support


Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.


For assistance with non-clinical software at the School of Dental Medicine.


Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.