Popular Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Access requests for computer systems in the School of Dental Medicine.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Support for questions and issues related to affiliate accounts at CWRU.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
For assistance with non-clinical software at the School of Dental Medicine.
Information and availaibility of services related to Single Sign On
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.