Popular Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
For assistance with non-clinical software at the School of Dental Medicine.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Information and availaibility of services related to Single Sign On
Access requests for computer systems in the School of Dental Medicine.
Project portfolio management and related project management services.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
The Secure Research Environment (SRE) is a controlled environment and FISMA-based security program. Research data with sensitive content may be stored and analyzed inside the environment.
The Federal Information Security Act of 2002 (FISMA) is a law requiring protection of sensitive data created, stored or accessed by the Federal Government or any entity on its behalf.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
For researching or implementing technology or equipment that is new to the School of Dental Medicine.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
X-ray computer equipment support for the School of Dental Medicine.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Alumni portals and offerings that support university and college advancement and development.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.