Popular Services
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Support for questions and issues related to affiliate accounts at CWRU.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Alumni portals and offerings that support university and college advancement and development.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
University Technology offers many services and applications related to Generative AI.
Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account
X-ray computer equipment support for the School of Dental Medicine.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Information and availaibility of services related to Single Sign On
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Access requests for computer systems in the School of Dental Medicine.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
For assistance with non-clinical software at the School of Dental Medicine.