Popular Services

Please use this public form if you have a general IT support or service question related to technology at CWRU.


Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.


Access requests for computer systems in the School of Dental Medicine.


Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.


Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.


Computer hardware (purchasing/repair and related peripherals) support for the School of Dental Medicine.


For assistance with non-clinical software at the School of Dental Medicine.


Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.


Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.


Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.


Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.


Information about CWRU Network ID.


Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.


Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.


Information and availaibility of services related to Single Sign On


The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.


This service will allow alumni to ask questions or express concerns regarding Google Workspace changes for alumni.


Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.


Support for questions and issues related to affiliate accounts at CWRU.


Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.


Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.


For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.


Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.


Services and support related to the offering of online programs.


Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.