Popular Services

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Please use this public form if you have a general IT support or service question related to technology at CWRU.

For assistance with non-clinical software at the School of Dental Medicine.

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).

Access requests for computer systems in the School of Dental Medicine.

Support for questions and issues related to affiliate accounts at CWRU.

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

University Technology offers many services and applications related to Generative AI.

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Information and availaibility of services related to Single Sign On

Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.

Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.

Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.

Alumni portals and offerings that support university and college advancement and development.

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.