Popular Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Support for questions and issues related to affiliate accounts at CWRU.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
For certain support issues like password resets or configuration of Duo, the UTech Service Desk may ask the requestor to verify their identity. Please use this form to provide the required information.
For assistance with non-clinical software at the School of Dental Medicine.
Information and availaibility of services related to Single Sign On
Access requests for computer systems in the School of Dental Medicine.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Alumni portals and offerings that support university and college advancement and development.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.