Popular Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
For assistance with non-clinical software at the School of Dental Medicine.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Alumni portals and offerings that support university and college advancement and development.
The main EMR (Electronic Medical Record) system in use at the School of Dental Medicine.
Support for questions and issues related to affiliate accounts at CWRU.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Information and availaibility of services related to Single Sign On
Recording and tracking lab experiments, equipment, and specimens.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Access requests for computer systems in the School of Dental Medicine.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
For researching or implementing technology or equipment that is new to the School of Dental Medicine.
Issues and requests related to creating and managing OU and associated administration accounts. Configure and manages (passphrase, etc.) OU administrative accounts, as opposed to users. User accounts are typically handled by local OU Administrator to mitigate, or can go to Network ID Support
Issues and questions regarding LDAP services.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.