Popular Services
Please use this public form if you have a general IT support or service question related to technology at CWRU.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Computer hardware (purchasing/repair of computers, printers, etc.) support for the School of Dental Medicine.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. Individuals looking for marketing-driven email services or mass email options should visit case.edu/umc to learn more.
Alumni portals and offerings that support university and college advancement and development.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
For assistance with non-clinical software at the School of Dental Medicine.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Information and availaibility of services related to Single Sign On
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
University Technology offers many services and applications related to Generative AI, and have some AI technologies available to the campus community.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Provides help with physical equipment (air, water, chair lighting, lights, suction, etc.) at the School of Dental Medicine.
Support requests including adding/removing/changing ownership, delegate access, or other technical issue related to an existing delegate mailbox account
Support for questions and issues related to affiliate accounts at CWRU.
Systems that control and monitor various energy, environmental and mechanical systems throughout a building.
If you are having issues resetting your passphrase and require a passphrase reset, please use this form.
Access requests for computer systems in the School of Dental Medicine.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
For researching or implementing technology or equipment that is new to the School of Dental Medicine.
Consultation and integration services, when offered as a consolidated service.