Email and Collaboration Services

Individuals looking for marketing-driven email services or mass email options should visit University Marketing and Communications' website at case.edu/umc to learn more and start your email project request.

On this page, you will find information regarding Email and Collaboration services.  On the right hand side, the buttons can be used to submit support requests or you can scroll down to navigate to a specific service offering page.

 

 
Box Help DNS Zone Delegation Requests Email Technical Support Google DMARC Compliance Google Groups Request Additional Storage Microsoft 365 Proofpoint Secure Communication Portal Help Vendor DKIM Keys Requests

Service Offerings (9)

Box
Box provides secure cloud storage for restricted university information.
DNS Zone Delegation Requests
It is desirable to have a combination of SPF + DKIM (Email related) DNS records in place in the name servers that serve up DNS domain names for a zone.
EMail Technical Support
Technical Support requests involving email delivery issues, requests for whitelisting/blacklisting, mail routing or other technical issues involving the email infrastrcuture. This is NOT support for the use or configuration of email clients which should be directed to Desk Side Support.
Google DMARC Compliance
Google DMARC Compliance Issues
Google Groups
Google Groups (Groups) is a mailing list manager available as part of Google's Apps for Education suite of services. Groups makes it easy for CWRU departments, project teams, student groups and other organizations to collaborate and communicate.
Google Workspace
Queries and requests related to Google Workspace and additional Google storage.
Microsoft 365
Microsoft 365 is a service that ensures you always have the most up-to-date modern productivity tools from Microsoft. You can install Microsoft 365 on all your devices and sign in to five at the same time― that means you can use Office no matter where you are or what device you're on. This includes
Proofpoint Secure Communication Portal
Proofpoint Secure Communication is a web-based site that allows for HIPPA Compliant communication to be sent and received.
Vendor DKIM Keys Requests
If your vendor CANNOT set up a vendor managed delegated domain they will have to set up DKIM signing. Placing your vendor's public DKIM record(s) into our name servers will allow your vendor to send email as someone@Case.Edu.