The Email Support group handles questions involving the delivery of email passing through the CWRU mail system. The CWRU email system consists of a Google mail domain for case.edu and a number of on campus mail routers that direct mail to the various mail servers run by UTech and a number of other departments around the University. We do cover delivery issues involving Google Webmail and Google Groups but general “how to” questions should be handled by the call center or Desk Side Support. Other mail clients are considered “personal applications” and are covered solely by Desk Side Support to the best of their ability. The other mail servers around campus are covered by their departments and are not managed by the Email Support group.
Issues that involve updates or changes to the way the mail system runs are handled by the Email Support group. These issues may include updating email allow-list/deny-list sites (the ISO group also manages these), maintaining SPF records, DKIM & DMARC issues, technical issues involving the hardware/software used in the mail system, managing the mail routing for various mail servers on campus, etc.