IT Service Delivery and Support

On this page, you will find information regarding IT Service Delivery and Support services.  On the right hand side, the buttons can be used to submit support requests or you can scroll down to navigate to a specific service offering page.

 

 
NOC Request Service Desk question

Service Offerings (2)

UTech Network Operations Center (NOC)
The Network Operations Center (NOC) uses several software tools to monitor IT services, applications and infrastructure in use at CWRU. These tools not only ensure services are reachable, but also run synthetic transactions on many services to measure response time to help prevent outages from occur
UTech Service Desk
The [U]Tech Service Desk offers unlimited and complimentary 24/7/365 computer service and support to CWRU students, faculty and staff.