CWRU Faculty have received iPads to assist in the upcoming semesters. Below is what Faculty received:

• iPad, 7th generation

• Apple Pencil, 1st generation

• Apple keyboard

• Charger for iPad

Responsible Group(s)

• Faculty iPads

Issues/Questions

Turning on iPad

• Instructions provided by https://support.apple.com/guide/ipad/turn-on-and-set-up-ipad995bb83d/ipados

  • Press and hold the top button until the Apple logo appears.

Creating Apple ID/signing in

• https://support.apple.com/en-us/HT204316

Locked out (forgot passcode)

• https://support.apple.com/en-us/HT211078

Connecting to Wifi

• Instructions provided by https://support.apple.com/en-us/HT202639

• Secure Wi-Fi networks are password-protected and have a lock by their names.

  • Go to Settings > Wi-Fi, and make sure Wi-Fi is turned on.

  • Tap the name of the secure Wi-Fi network you want to join.

  • Enter the password for the secure Wi-Fi network, then tap Join. If you can't tap Join, the password you've entered is incorrect.

• After you join the network, you'll see a checkmark next to the network and a wireless network symbol in the upper-left side of your display or the upper-right corner on an iPhone X and later. If you don't know the password to the Wi-Fi network, contact your network administrator.

Apple Pencil Isn’t Working

• Instructions provided by https://www.lifewire.com/fix-apple-pencil-not-working-4176987

• Confirm Bluetooth Is Turned On

  • The Apple Pencil requires a Bluetooth connection with your iPad to work. If your Apple Pencil doesn't show up in the list of devices under the Battery widget, or there isn't a Battery widget at all, it's most likely that Bluetooth is turned off or needs to be reset. To check, do the following:

  • On your iPad, tap Settings.

  • Tap Bluetooth.

  • Tap the toggle switch to turn on Bluetooth if it isn't turned on.

• Bluetooth and Pencil Not Paired

  • If your Apple Pencil's not pairing with your iPad or the iPad has lost the pairing, re-doing the Bluetooth pairing process could resolve your Apple Pencil problem.

  • Ensure the iPad is on, unlocked, and Bluetooth is enabled by going to Settings > Bluetooth.

  • Even if you see your Apple Pencil listed, if it isn't working, you may need to re-pair.

• Check the Battery

  • The battery in your Apple Pencil has to be charged for the pencil to work.

  • To check the battery status on your iPad and verify whether your Pencil is charged, do the following:

  • selecting Settings > Apple Pencil.

• App Doesn't Support Apple Pencil

  • Not all apps support the Pencil. To verify your Apple Pencil is working, open up a known supported app, such as Notes. The Notes app is a reliable and excellent choice to test your Pencil, and it should be on your home screen. If you don't have it, download it.

Can I download apps?

• Yes

iPad is not charging or is charging slowly

• If the iPad is charging slowly, make sure that you’re using the wall adapter.

Additional Resources

Topics covered in Canvas Faculty iPad training: “iPad Training for Faculty 2020” https://canvas.case.edu/courses/23093

Videos: (YouTube playlist, sign-in required) *These videos are in the training site and cover the following topics. 

• unboxing and initial setup

• attaching the asset tag

• unboxing the smart keyboard

• connecting and using the smart keyboard and Apple Pencil

• physical buttons (end of day 8/10)

• basic iOS features (setting app, app store, control center, notifications)

• using iPad as a digital whiteboard