UTech Telephone Services manages the ordering, distribution and service for all office phones and university-owned mobile devices. Discounts for personal mobile devices are available through special partnerships with AT&T, Verizon and Sprint for all faculty, staff and students.
Telephone Hardware and Parts Descriptions
Prices subject to change at any time without notice.
Cisco IP Phone 7821
- 2 lines
- Ethernet: 10/100
- $145.00
More about this phone »
Cisco IP Phone 8841
- 5 lines
- Ethernet: 10/100/1000
- new $220.00 / used $65
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Cisco IP Phone 8851
- 5 lines
- Ethernet: 10/100/1000
- supports expansion modules (1 without power, 2 with external power)
- Suitable for small to medium sized conference rooms
- $238.00
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Handset Cord
- 2 FT Coiled 12 Ft Uncoiled
- RJ22
- Gold Plated Contacts
- PVC Jacket
- UL Listed
- Medium Gray
- $3.99
Expansion Module
- Adds fourteen buttons for either additional lines or speed dial numbers
- Includes new base and power cord
- Must be ordered from the vendor
- Price: Contact vendor
Linksys SE1500 5 Port Fast Ethernet Switch
Cisco Unified Wideband Handset
Power Supply
- Replacement power supply for most Cisco CP- 79XX series IP phones.
- Compatible models include 7902G, 7910G+SW, CP-7940G 7905G, CP-7912G, CP-7960G 7910G, CP-7914.
- $22.00
Hardware and Service Pricing, Telephone Services Rates
Prices subject to change at any time without notice.
| Service |
Price or Rate |
| CWRU UTech Hardware and Service Pricing |
|
| New Phone with Number |
$75.00 plus cost of phone |
| Add a Line |
$75.00 |
| Move a Line |
See Phone Service below |
| Reprogram replacement Cisco phone |
$25.00 |
| Activate a Faceplate |
$75.00 |
| Telephone Services Rates - General |
|
| Admin VOIP Voice Line (Case Department) |
$23.50 per month |
| Admin Analog Voice Line (Case Department) |
$24.29 per month |
| Telephone Services Rates - Phone Service |
|
| Centrex Only Service Order Processing Fee |
$46.80 |
| AT&T Unit Charge |
$100.00 |
AT&T Labor Charge
REGULATED, 1st 15 minutes |
$25.00 |
AT&T Labor Charge
NON-REGULATED. each additional 15 minutes |
$25.00 |
AT&T Labor Charge
REGULATED, each additional 15 minutes |
$10.00 |
| Case Materials Fee |
$10.80 per order |
Common Definitions
VOIP
Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.
VoIP is used in conjunction with Cisco Model Telephones on campus.
VoIP Analog
Use to connect traditional analog telephones, fax machines, Talk Box, emergency telephones, elevator phones and other similar customer-premises devices to a digital telephone system or a voice over IP telephony network.
Centrex Analog
Centrex telephone lines are really just normal telephone lines which provide extended services, typically including:
- Three-way calling for conference calls
- Call transfer (ability to transfer a call to any telephone number)
- Caller ID
- Voice mail
Where is my MAC Address located?
The MAC Address can be located on the bottom of your Cisco Phone. The MAC Address sticker will be designated by the work MAC in a raised format next to the correct sticker. The MAC address is always a 12 digit sequence.
Availability
Available 24/7, support available 9-5, M-F
Availability
Available 24/7, support available 9-5, M-F
Access
This service is available for faculty and staff.
Cost
Costs exist for hardware as well as monthly service charges for phone service.
How to get it
Use the TSO form to submit a request.
Didn’t find what you needed?
Open a ticket to request more help.