Announcement - New Duo Universal Prompt

Duo announced it is changing its look and will add some new features as of March 30. The familiar two-factor prompt you see when logging in to important CWRU web applications will be phased out in the coming weeks, and replaced with Duo’s new Universal Prompt, which has a more minimalist look. The traditional prompt will continue to work, but will be phased out gradually to prevent any interruption to CWRU services.

This screenshots below show the visual change with the “Universal prompt” compared to the Traditional Prompt

When presented with the Universal Prompt, you will have the following options: 

• Check for a Duo Push (Default): Check your mobile device for a Duo Push prompt and approve it.

• Click on Other Options to choose:

  • Duo Push

  • Duo mobile Passcode (check the Duo app on your mobile device for the passcode)

  • Text Messenger Passcode (Sends a text message to your mobile number)

  • Phone Call (answer the phone and acknowledge the Duo prompt via keypad)

  • Bypass Code (Only provided with ID verification and ISO approval for long term codes)

DUO is not limited to one device, it is possible to have multiple devices registered to a DUO account to provide other device options to be set up for more authentication options.