The Salesforce Gmail Integration is a Google Chrome extension that allows Sales Cloud users to copy emails/events from their CWRU Gmail/Gcal into Salesforce and associate those activities with Salesforce records. 

Access the Service?

• Requires an active Salesforce account; log into Sales Cloud with SSO
• Get the Salesforce Gmail Integration from the Chrome store > click add to Chrome > click add Extension

Issues/Questions

How do I resolve my Gmail/Salesforce side panel not showing up at all?

1. Confirm you are opening Gmail in a Google Chrome browser (Chrome extension so no other browser will work)
2. Confirm you are using your "@case.edu" Gmail account (personal Gmail accounts will not connect)
3. Follow instructions linked in (1) supporting documentation below to clear the Salesforce Gmail Chrome extension cache
   • Click back into your Gmail and refresh your browser to see if the side panel shows up
4. Follow steps 2-6  linked in (2) supporting documentation below to clear your Chrome browser cache and add trusted site

How do I resolve my Gmail/Salesforce side panel not connecting to Salesforce?

1. Follow pages 1-5 in the CWRU Sales Cloud Gmail Instruction Guide
2. After trying all steps linked in this KB without success, reach out to help@case.edu for assistance

Where can I find supporting documentation?

1. Clear the Cache of Gmail Integration Salesforce Chrome Extension
2. Error 'refused to connect' in Gmail Integration Chrome extension