Salesforce Marketing Cloud

Availability

Available 24/7; support available Monday through Friday, 8 a.m. to 5 p.m.

Access

This service is available for mass communications to the Case Western Reserve community and/or recruitment/marketing messages. Access to build/distribute messages is typically limited to University Marketing and Communications, but any faculty/staff member can request support.

Cost

Typical usage and support is provided at no additional cost, though this may vary depending on each department's needs.

How to get it

If you're interested in sending a mass email, please determine your audience and submit your information:

• External emails (NOT faculty, staff, students or alumni)
• Alumni/donor emails
• School- or department-specific messaging: Contact your internal communications manager
• Recruitment efforts to graduate/professional programs: fill out our email template, then submit to our Slate email request form

If you have additional requests, read our policy on mass emails and then contact marcominfo@case.edu.

Related services

• Slate email template
• Slate email request form
• CWRU mass email policy

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