Deskside Support Services (DSS) is available to assist faculty and staff members with issues and questions regarding computer hardware and mobile devices. By contacting the UTech Service Desk at 216.368.HELP (4357), faculty and staff can speak to a service desk analyst. If the service desk analyst is unable to resolve the issue at hand, they will open a service ticket and schedule a visit from Deskside Support. Deskside Support can also be requested using the form on this page. Deskside Support is available Monday to Friday 9:00am to 5:00pm. If your management center has its own IT staff, you may be referred to that group. In addition, UTech offers support for students, faculty and staff at our UTech CARE Center. The center is located on the lower level of the Kelvin Smith Library (KSL).
Availability
Appointments available 9-5, M-F
Access
This service is available for alumni, faculty and staff.
Cost
Provided to at no additional cost. Individuals or departments may have to pay for replacement parts depending on the warranty status of the machine.
How to get it
Utilize the form on this page
Related services
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